Support and maintenance

We propse complete and professional maintenance and support services

Support et maintenance

Basic Maintenance Services

Prestations de maintenance de base

Our minimal services cover the basic requirements in order to guarantee a professional and efficient maintenance and support.

  • Keep knowledge up to date
  • Maintain the develpopment environnement
  • Support to the customer

Corrective maintenance

Maintenance corrective

Corrective maintenance covers all actions executed in order to remedy a disturbance of the system or application. This service can be performed by tele support (tele dianosis, tele corrections), intervention on site if considered necessary, by reparing or replacing defective componants.

Support

Support

This service covers a direct support when any disturbance occurs when using the application or system. Within the limits of our possibilities, we adapt our services to our customer's needs.  

Preventive maintenance

Maintenance préventive

Preventive maintenance is based on periodic controls of the modules of the application. An update of the core components of the application will be executed according to availability and its importance.

Evolutive Maintenance

Maintenance évolutive

The evolutive maintenance covers the activities which aim to improve the existant features of the application, add new features or adapt them in order to comply with new user requirements, laws or regulations.

Adaptative maintenance

Maintenance adaptative

Under adaptive maintenance we understand all the activities which result in new versions of the application.