Basic Maintenance Services
Our minimal services cover the basic requirements in order to guarantee a professional and efficient maintenance and support.
- Keep knowledge up to date
- Maintain the develpopment environnement
- Support to the customer
Corrective maintenance covers all actions executed in order to remedy a disturbance of the system or application. This service can be performed by tele support (tele dianosis, tele corrections), intervention on site if considered necessary, by reparing or replacing defective componants.
This service covers a direct support when any disturbance occurs when using the application or system. Within the limits of our possibilities, we adapt our services to our customer's needs.
Preventive maintenance is based on periodic controls of the modules of the application. An update of the core components of the application will be executed according to availability and its importance.
The evolutive maintenance covers the activities which aim to improve the existant features of the application, add new features or adapt them in order to comply with new user requirements, laws or regulations.
Under adaptive maintenance we understand all the activities which result in new versions of the application.